CONDITIONS OF SALE
(subject to Legislative Decree No. 206 of 2005 - Consumer Code, as reformed by Legislative Decree 21 February 2014, No. 21 for contracts concluded between consumers and professionals after the date of 13 June 2014)
Acceptance of the conditions of sale
By placing an order in the various ways envisaged and reported below, the customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment and shipping conditions set out below as well as the specific ones available in each product sheet.
With the acceptance, even if only partial, of the order, the contract between the seller Borelli Store is finalized. srl with registered office in Via dei Marmorari, Spilamberto (MO) When placing the order, the Customer will be expressly indicated that the order implies the obligation to pay.
It is possible to purchase with an electronic shopping cart only the products present in the online catalog of the site at the time of placing the order, as described in the relevant information sheets. The images of the products visible on each product sheet are indicative. To purchase, simply add the desired products to the cart (by clicking on the buy button) and follow the instructions on the screen. At the end of the order, an e-mail summary of the order will be automatically sent with all the details relating to the purchase and the relative associated delivery times.
All prices shown on the site are without VAT. Shipping costs are not included (unless otherwise specified). Shipping costs will be displayed during the order phase and the amount may vary according to the type of product purchased. Any price changes may occur without notice, but in any case the orders will be processed with the price indicated at the time of purchase.
Product availability and delivery times
Each product sheet shows availability, with frequent updates. The purchased product will be delivered to you within the estimated time limit on the order. The services will be provided within the deadline foreseen in each offer, or will be agreed between the consumer and the service provider.
Payment methods envisaged
On the stockfirmati.com website you can choose between different payment methods, all of which are guaranteed according to the most modern security standards.
Payment by credit card
To guarantee maximum security in payments, the online transactions of your purchases paid for by credit card are carried out with Verisign certification, through a Secure Server that adopts the SSL (Secure Socket Layer) protection system. This system takes care of encrypting the information entered, so as to make it impossible to intercept them. When paying for your order by credit card, you will be automatically sent to a secure (SSL) page of the bank's website that will handle the transaction. On this page you can enter your card details (number and expiration date) in an absolutely safe way. The data are in fact transmitted directly to the Bank, offering you the maximum guarantee. Unlike what happens in a traditional business (where your card details pass under the eyes of the cardholder, the clerk, the waiter), the online transaction becomes absolutely safe because no one (not even us) can learn about the Card codes. of Credit used by its customers. The code is used only for the payment transaction; if the payment is successful, the confirmation is immediate, we only receive a receipt number from the Bank. There is no trace of the credit card code in any of our archives. * Stockfirmati reserves the right to request additional information from the Customer (eg landline phone number) or to send copies of documents proving ownership of the Card used. In the absence of the required documentation, we reserve the right not to accept the order.
With your PayPal account
The functioning of Paypal is very similar to that of a common bank account, after opening the account you can send or receive money, make online payments quickly. In addition, PayPal complies with the highest security standards on the market and has anti-fraud technologies that protect every transaction. If you already have a PayPal account and decide to buy in this way, after sending the order you will be directed to the PayPal checkout page (secure and SSL protected transaction) where you just need to enter your login credentials chosen during registration. to PayPal. If you want to take advantage of this payment method but are not registered with the PayPal service, visit the website www.paypal.it. * Stockfirmati reserves the right to request additional information from the Customer (eg landline telephone number) to determine the actual ownership of the PayPal account. In the absence of the required documentation, Stockfirmati reserves the right not to accept the order.
Payment by bank transfer in advance
If you prefer, you can pay for your order with a bank transfer to the bank details that will be indicated to you after sending the order (within 24 working hours following the order). Remember that the goods will be kept busy until the receipt of the proof of the transfer (paper receipt or confirmation of the online transfer) which you will have to send us by e-mail (these contact details will be indicated when ordering) within and no later than 3 working days from the date of acceptance of the order. The purpose of the transfer must include: the reference number, the date of execution and the name / surname of the order holder. The form of payment by bank transfer does not involve any additional cost in the order transaction.
Shipping methods and shipping costs
Our shipments are made by Express Courier. When shipments are made by express courier, following the departure of the ordered products, the customer will receive by e-mail the shipping number (tracking number) with which he can track and trace the shipment in real time. This information will be sent directly by the courier to guarantee the customer 100% of the service. The goods are packaged and delivered to the courier within the times and conditions indicated above or specified on each product sheet. The delivery time is indicated in your user panel within each order form. The number of days required for delivery is absolutely to be considered only for working days. When the order is entrusted to the courier, delivery times vary from 1 to 2 working days (islands and disadvantaged areas are excluded). The aforementioned delivery times are however indicative and may vary due to factors not due to our will (bad weather, strikes, ...). If cash on delivery, the courier is responsible for collecting the amount due before delivery of the package. In case of absence, the courier can leave a notice or attempt delivery at other times, after which the goods will be placed in storage at the relevant office for a few more days. In case of collection at their headquarters, there are generally no additional costs.
Non-compliant shipments or partial deliveries
Upon delivery of the goods, the customer must check that the number of packages corresponds to that indicated on the transport document and that the packaging is intact and does not show any damage or obvious alterations. In the event of discrepancies or partial delivery, these circumstances must be immediately contested to the person in charge of delivery, by affixing on the document to be signed the words "RECEIVED WITH RESERVE - damaged package or partial delivery". Only in this way will it be possible to attribute to the courier any damage or shortages deriving from transport, otherwise Stockfirmati will not be held responsible in any case.
Refund management for non-compliant shipments or partial deliveries
Stockfirmati offers all its customers the opportunity to choose whether to collect orders placed with their own courier or use the express courier service made available.
In the event of problems attributable to the courier such as damaged packages, shortages or partial deliveries, Stockfirmati will evaluate the incident and, unless otherwise agreed with the customer, will reimburse the value of one euro per kilo for lost or damaged products.
Each order will be accompanied by a DDT that can be used as a document certifying the validity of the guarantee.
Safety and responsibility
Borelli Store srl will not be held responsible for any direct or indirect damage deriving from improper or non-compliant use of the products sold. It is recommended to carefully read the manufacturer's warnings and instructions contained in the package. The products marketed comply with the standards and approved according to the European Community regulations. Borelli Store srl does not provide the services purchased on its site. The service provider specifically indicated in each promotional card is the person responsible towards the consumer for compliance, safety and in general the content and quality of the service.
Right of withdrawal
See our return policy
For any lack of conformity existing at the time of delivery of the goods - the defect must be reported by the consumer to Boreli Store srl within through appropriate documented notification. Compliance means that the consumer good:
a) is suitable for the use for which goods of the same type are normally used;
b) conforms to the description made by the seller and possesses the qualities of the goods that the seller has presented to the consumer as a sample or model;
c) presents the usual qualities and performances of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good and, where appropriate, the public declarations on the specific characteristics of the goods made in this regard by the seller, by the manufacturer or its agent or representative, in particular in advertising or on labeling;
d) is also suitable for the particular use desired by the consumer and that it has been brought to the attention of the seller at the time of the conclusion of the contract and that the seller has also accepted for conclusive facts.
In case of lack of conformity correctly reported within the terms, the consumer has the right: -In Via Primaria, to repair or replace the product, at his choice, provided that the requested remedy is not objectively impossible or excessively onerous compared to the other; - Via Subordinata (if the first two remedies are impossible, or have not been promptly adopted), a reduction in the price or the termination of the contract may be requested. The selected remedy that imposes unreasonable expenses on the seller in comparison to the other is to be considered excessively burdensome, taking into account:
a) the value that the asset would have if there was no lack of conformity;
b) the extent of the lack of conformity;
c) the possibility that the alternative remedy can be carried out without significant inconvenience to the consumer.
Repairs or replacements must be made within a reasonable time from the consumer's request. The timing depends on the type of product and the nature of the defect. Within the maximum term of 90 days, in the event that we are unable to return the repaired product, the product with a lack of conformity will be replaced with the same product or, if this is no longer available, with one with the same characteristics and functionality, or to the refund of the amount paid.
Borelli Store srl certifies the originality of each of its promotions. If one of our customers has doubts about this, do not hesitate to contact us: [email protected]
In the event of shipment of incorrect products or transport damage after appropriate verification, we will take charge of the resolution of the practice at our expense.
Each refund will be made in the same way as used for the payment of the original order, unless otherwise agreed and on condition that there are no costs as a result of the refund, or, at the request of the customer, through a voucher that will not expire and will not have any code; once done, it will automatically deduct the total of your new order.
Discount vouchers or promotional codes never give the right to a cash refund. Therefore, if they are used for the payment of all or part of the purchase price, in case of return they will never be returned in cash but always in the form of a discount.
In particular, by way of example, in the following cases:
- goods to be returned by mistake by Borelli Stor srl,
- goods to be returned or for the right of withdrawal,
- goods to be returned for a canceled order,
- goods not deliverable due to unavailability.
Borelli Store srl will only refund the cost of the item minus the discount applied to that item (eg, if a 10% code is used for the purchase, the refund will be the cost of the item subtracted by 10%).
Borelli Store srl guarantees the utmost respect for the data provided by customers and for the protection of their privacy.
Borelli Store srl is the owner and manager of the data provided by users pursuant to and in compliance with the Legislative Decree 30.06.2003 n. 196 known as the privacy law.
Therefore it has implemented an adequate data protection and management policy.
Navigation on the site is free and does not require registration. Only at the time of purchase will the data strictly useful for the conclusion of the procedure be requested, that is to: - define the contractual relationship and the consequent legal and tax obligations, as well as to allow effective management of financial and commercial relationships.
The provision of the requested data is optional, but a refusal to do so will make it impossible for Borelli Store srl to conclude the contract and therefore provide products and services. - promotional communications, marketing activities or commercial information by sending e-mails or newsletters, which instead will be addressed only to those who have made a specific request.
Which personal data requested: Only the data necessary to carry out the contractual relationship are requested, no data of a "sensitive" nature (ex. Religion, politics, health, sex life etc.) or "judicial" must be released. Methods of processing and security The processing of data takes place through the use of both paper supports and IT and telematic tools through structures suitable for guaranteeing the security and confidentiality of the same and managed exclusively by trusted personnel.
Communication and dissemination:
Your data will not be communicated and disseminated in any way, except in the ways and for the purposes indicated above, for this purpose they can access the data:
a) persons appointed within our company in relation to the tasks performed (ex: administration and sales management)
b) subjects to whom the right to access the data is granted by provisions of law, regulations or community legislation (ex. Guardia di Finanza, police forces, supervisory authorities, etc.)
c) subjects for the management of collections and payments. The data is encrypted and processed directly by the managers with SSL (Secure Socket Layer) mode, the safest protocol available today and completely transparent for the user.
d) subjects who need to access your data for needs related to the relationship between you and us, within the limits strictly necessary to carry out the tasks entrusted to them (ex: transporters etc.)
e) our consultants, within the limits necessary to carry out the task entrusted to them by our company (ex: accountants, accounting centers etc.)
f) hardware and software maintenance companies, in relation to the necessary maintenance, improvements etc. of our infrastructures
Rights over your data. Modification and Cancellation
In accordance with art. 7 of Legislative Decree 30.06.2003 you have the right to request confirmation, modify, delete your data or to oppose their use (except, of course, you wish to complete the purchase).
Owner of the data processing
The Data Controller who can be contacted (by sending a written request by post or e-mail) for the exercise of the rights referred to in the previous point is: Borelli Store srl
All orders already paid and ready to be shipped, in the event of cancellation by the customer, will be refunded by retaining 10% for reconditioning.
Any complaint must be addressed to [email protected]