Right of withdrawal
WITHDRAWAL FOR WHOLESALE ORDERS:
Every customer who buys on www.stockfirmati.com has the right to withdraw only if he/she is a subscriber to the dropshipping service or if the products do not comply with what is described or are defective. Since we are a wholesale business and therefore open only to VAT holders, we do not carry out returns for size changes.
In the event of a return request for a non-compliant product, please send an email to [email protected] writing the product code on the label and the reasons for the return. Our customer service will take care of the request and will contact the customer to manage the case.
WITHDRAWAL FOR DROPSHIPPING ORDERS:
Customers subscribing to the DROPSHIPPING service have the right of withdrawal, which gives them the opportunity to return a purchased product in which they are no longer interested.
Stockfirmati offers the opportunity to return the article using the return procedure directly from your user panel in a few clicks. Simply go to your order history, select the order for which you wish to withdraw and follow the procedure in a few clicks. If this option is chosen, we will send an acknowledgement of receipt of the withdrawal by email.
The return shipment is at the expense of the customer, who must return the products to the following address:
Borelli Store srl
Via dei marmorari, 94 - 41057 Spilamberto (MO)
When the product is returned to our warehouse, stockfirmati will either refund it or issue a credit without an expiry date which can be used on www.stockfirmati.com.
The withdrawal can be exercised within 30 days of receipt of the goods.
If you experience any difficulties, you can write to [email protected] and receive instructions on how to complete your return.